Members

Member Services

At Health Choice Generations (HMO D-SNP), members are our number one priority. Our mission is to treat you with the utmost respect and dignity while providing you safe, effective, quality healthcare.

On January 1, 2021, our plan name will change from Health Choice Generations to Health Choice Pathway.

One way to accomplish this is to provide members with outstanding customer service. Whether you need member support or you simply have some questions that need answers, we’re always here to answer every question and address every concern.

We are here to help. If you have questions, please call Member Services at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m., 7 days a week. 

A few examples the Health Choice Generations Member Services team can assist with:

  • Check eligibility and/or benefits
    • Determine benefits and financial responsibility for a specific service or treatment from a specified provider or institution.
  • Request a replacement ID Card
  • Member demographic updates (such as change of address or phone number/contact information)
  • Assistance with locating a provider
  • Pharmacy benefit information
    • Determine financial responsibility for a drug, based on the pharmacy benefit
    • Check the status on denials or appeals (Or, initiate the exceptions process for Medicare)
    • Order a refill for an existing, unexpired mail-order prescription
    • Find the location of an in-network pharmacy in close proximity based on zip code search
    • Determine the availability of generic substitutes
  • Change a primary care provider, as applicable
  • Prior Authorization information (Medical Services)
    • Determine how and when to obtain referrals and authorizations for specific services, as applicable.
    • Check the status on denials or appeals
  • Check Claims Status (non-payment of a claim)

Our Member Services Department is open 8 a.m. – 8 p.m., 7 days a week and can be reached by calling 1-800-656-8991. TTY users should call 711.
Or, you may e-mail Member Services at comments@HealthChoiceAZ.com.

For additional information related to your Pharmacy benefit, or prescription drugs, you may also visit the Prescription Drug Information page

Your Health Care Buddy

Health Choice Generations understands the importance of individualized care. That is why we assign every member their very own health care buddy.
Your Health Care Buddy can help with many things, like:

  • Answer questions about your benefits
  • Help you find a doctor
  • Set up your health care appointments
  • Help you get your prescription drugs
  • Help you get prior authorization for medical services
  • And much more!

Your buddy is just a phone call away!

 


Last Updated: 09/23/2020

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