Clinical Services

Last Updated: October 1, 2023 at 12:09 am

BCBSAZ Health Choice Pathway (HMO D-SNP) has specialized areas within the Clinical Services department to better serve your medical and prescription drug needs.

Behavioral Health

As a member of BCBSAZ Health Choice Pathway, you are eligible for Behavioral Health services. Behavioral Health services can help people learn new ways to think and feel so they can cope with life in healthier ways. These services can also help people stop drinking and using drugs.

Care Management

BCBSAZ Health Choice Pathway provides Care Managers who are committed to assisting members in obtaining available resources and healthcare services to meet your specific needs. This can include education regarding the medications you are taking, how to obtain food, housing, and other support, referrals for specialized care, and communication with the member’s primary care provider (PCP).

The Care Manager’s goal is to assist the member to better care for themselves. They also assist busy provider offices in coordinating the care of our members. They schedule appointments with specialists, schedule special testing, and transportation if needed. We also assist your PCP in selecting a contracted specialist as needed. This specialist will be close to the member’s residence.

Quality Management

The Quality Management Department investigates all complaints regarding care or services to ensure quality care for our members. The Quality Management department also oversees quality improvement projects, which enhance services for members, providers, and the health plan.


We are here to help. Our Member Services Department is open 8 a.m. – 8 p.m., 7 days a week and can be reached by calling 1-800-656-8991. TTY users should call 711.
Or, you may e-mail Member Services at HCHComments@azblue.com.

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